--- title: bedsKey FAQ: Hotel PMS Questions, Answered | bedsKey description: 156 answers about bedsKey hotel PMS: pricing, reservations, rates, front desk, billing, night audit, channels, payments, security and onboarding. canonical: https://bedskey.com/faq/ updated: 2026-10-03 publisher: bedsKey (Innovate Solution) --- # Questions about bedsKey, answered 156 answers about the bedsKey hotel PMS, grouped by topic. ## Topics - [General & getting started](https://bedskey.com/faq/getting-started/index.md): 15 questions. What bedsKey is, who it suits, what modules it includes, which devices it runs on and how to see a demo. Plain answers about the cloud hotel PMS. - [Pricing & subscription](https://bedskey.com/faq/pricing-billing/index.md): 13 questions. How the bedsKey monthly bill works: USD 1 per room, a flat USD 10 with 1 to 30 bookings, USD 4 with none, and USD 500 activation. What is included. - [Reservations & rates](https://bedskey.com/faq/reservations-rates/index.md): 20 questions. Double-booking protection, bed-level inventory, group holds, waitlists, derived and occupancy rates, CTA/CTD, promo codes and auto yield in bedsKey. - [Front desk & guests](https://bedskey.com/faq/front-desk-guests/index.md): 18 questions. Check-in and walk-ins, passport scanning checked against ICAO 9303, encrypted ID storage, early and late fees, room moves, loyalty points and web check-in. - [Billing, night audit & reports](https://bedskey.com/faq/billing-night-audit/index.md): 22 questions. Guest folios, VAT and service charge, split and transferred bills, refunds, multi-currency, city ledger, night audit, cash drawers and hotel reports in bedsKey. - [Housekeeping, restaurant & staff apps](https://bedskey.com/faq/operations/index.md): 21 questions. Live room board, automatic housekeeping tasks and assignment, inspections, restaurant outlets, charge-to-room, voids and the iOS and Android staff apps in bedsKey. - [Channels, direct booking & payments](https://bedskey.com/faq/distribution-payments/index.md): 26 questions. How bedsKey sends rates to channels, checks parity and queues overbookings, plus the commission-free booking engine with deposits and card holds through local and international gateways. - [Security, data & platform](https://bedskey.com/faq/security-data/index.md): 11 questions. How bedsKey isolates each hotel's data, controls staff permissions, keeps an audit trail, encrypts ID documents, hashes passwords and backs up data. - [Onboarding & support](https://bedskey.com/faq/onboarding-support/index.md): 10 questions. How onboarding works: contact sales, requirements, proposal, agreement, setup by the implementation team and two months of dedicated 24/7 support. ## Most asked - [What is bedsKey?](https://bedskey.com/faq/getting-started/#what-is-bedskey) - [How is the monthly bill calculated?](https://bedskey.com/faq/pricing-billing/#how-is-the-monthly-bill-calculated) - [Can bedsKey double-book a room?](https://bedskey.com/faq/reservations-rates/#can-bedskey-double-book-a-room) - [Do I need to install anything?](https://bedskey.com/faq/getting-started/#do-i-need-to-install-anything) - [Which OTAs can bedsKey connect to?](https://bedskey.com/faq/distribution-payments/#which-otas-can-bedskey-connect-to) - [Which payment gateways does bedsKey support?](https://bedskey.com/faq/distribution-payments/#which-payment-gateways-does-bedskey-support) - [Can I sell individual beds in a dorm?](https://bedskey.com/faq/reservations-rates/#can-i-sell-individual-beds-in-a-dorm) - [How does passport scanning work?](https://bedskey.com/faq/front-desk-guests/#how-does-passport-scanning-work) - [What does the night audit do?](https://bedskey.com/faq/billing-night-audit/#what-does-the-night-audit-do) - [What support is included?](https://bedskey.com/faq/onboarding-support/#what-support-is-included)