---
title: bedsKey Onboarding & Support FAQ: Setup, Training, Help
description: How onboarding works: contact sales, requirements, proposal, agreement, setup by the implementation team and two months of dedicated 24/7 support.
canonical: https://bedskey.com/faq/onboarding-support/
updated: 2026-09-24
publisher: bedsKey (Innovate Solution)
---

# Onboarding & support: questions and answers

Onboarding takes seven steps, from your first email to sales@bedskey.com to setup by the implementation team. Every new property gets two months of dedicated 24/7 premium support from a Technical Manager, covering setup, training and daily operation.

## Getting started

### How do I get started with bedsKey?

1. Contact sales at sales@bedskey.com; a dedicated Account Manager is assigned.
2. Discuss requirements: operations, property type and any extra features or services.
3. Receive a customised commercial proposal.
4. Sign the agreement and pay activation.
5. The implementation team sets up and configures bedsKey for your property.
6. Two months of dedicated 24/7 premium support from a Technical Manager.
7. The Technical Manager coordinates any additional requirements.

### Who will I work with?

An Account Manager from your first contact through the proposal and agreement, the implementation team during setup, and a dedicated Technical Manager for the first two months of operation.

### Who sets up my rooms, rates and taxes?

The implementation team configures bedsKey for your property after the agreement is signed, and your Technical Manager supports your team from there.

### What should I have ready for setup?

It helps to have your room list and room types, rate plans and seasons, tax and service-charge rules, deposit and cancellation policies, outlets and menus if you run a restaurant, and the staff who need access and their roles.

### How long does setup take?

It depends on the size of the property and the modules you use. Your Account Manager will confirm the timeline in your proposal.

### Can I bring over data from my current system?

Raise it during the requirements discussion. Your Account Manager and the implementation team will agree what to bring across as part of setup.

## Support & training

### What support is included?

Two months of dedicated 24/7 premium support from a Technical Manager, covering setup, training and daily operation.

### Is staff training included?

Yes. Training is part of the Technical Manager's support during onboarding.

### What if I need something extra during onboarding?

Tell your Technical Manager, who coordinates any additional requirements.

### How do I contact bedsKey?

Email sales@bedskey.com or [book a demo](https://bedskey.com/contact/). Existing customers sign in at [apps.bedskey.com](https://apps.bedskey.com).

Contact: sales@bedskey.com · Book a demo: https://bedskey.com/contact/