--- title: Housekeeping, Restaurant & Staff App FAQ | bedsKey Hotel PMS description: Live room board, automatic housekeeping tasks and assignment, inspections, restaurant outlets, charge-to-room, voids and the iOS and Android staff apps in bedsKey. canonical: https://bedskey.com/faq/operations/ updated: 2026-10-03 publisher: bedsKey (Innovate Solution) --- # Housekeeping, restaurant & staff apps: questions and answers Housekeeping runs from a live room board: tasks are created at check-out, dealt to attendants in one press and closed from their phones. Restaurant, bar and room-service outlets each keep their own menu and takings and can charge orders to the guest folio. Three iOS and Android apps cover housekeeping, restaurant and front desk. ## Housekeeping & maintenance ### Which room statuses does the room board show? Vacant clean, vacant dirty, vacant inspected, occupied clean, occupied dirty, do-not-disturb, out-of-order and out-of-service, live for supervisors and reception. ### How are cleaning tasks created? Automatically. Departures are added to the list at check-out, and a turnaround is marked high priority when a guest is arriving in that room the same day. ### Can bedsKey assign rooms to attendants? Yes. One button deals rooms to the day's roster by priority, floor and workload. ### How do inspections work? A supervisor passes a room or sends it back with a reason. Cleaning checklists have required lines that must be ticked before an attendant can finish a room. ### What happens to rooms that are not finished today? They carry over to the next day's board, labelled with the day they came from. ### Does bedsKey schedule deep cleaning? Yes. Rooms due for a deep clean appear on the day's list automatically. ### How are guest requests like extra towels handled? Log the request, and on delivery it is either free or charged to the guest's folio. ### Can I measure housekeeping productivity? Yes. The productivity report shows rooms cleaned, time per room, inspections and send-backs per attendant. ## Restaurant, bar & room service ### Can I run several outlets? Yes. A restaurant, bar, coffee shop and room service can each have their own menu, prices and takings, in one set of books. ### Can a restaurant bill be charged to the room? Yes. An order settled to a stay becomes one taxed line on the guest folio. ### How do orders reach the kitchen? Orders move from the order pad to the kitchen, then to the tray and the table. The order pad handles dine-in against a table, takeaway, and room service against a stay. A dedicated kitchen display screen shows each order to the kitchen. ### How are voids controlled? A line removed after cooking is struck through with a reason and a name, never deleted. Voiding needs its own permission. ### If I change menu prices, do old bills change? No. Prices are snapshotted on each order, so repricing the menu tomorrow never changes a bill taken today. ### Can waiters take orders without seeing guest folios? Yes. The Restaurant role takes orders without folio access. ### Which business day do outlet takings count towards? Cash and card taken at the outlet count towards the hotel's business day, not the calendar day, so late-night takings land in the right day's figures. ### Does the restaurant module handle tips, split outlet bills or stock? **Yes.** Split outlet bills, outlet discounts, tips and stock counting are available. ## iOS and Android staff apps ### Which staff apps are available? Three iOS and Android apps on one shared, secure core: Housekeeping (my rooms, start and finish, checklists, guest requests, fault reporting), Restaurant (the order pad) and Front Desk (arrivals, departures and in-house guests on a phone or tablet). ### Can several staff share one phone? Yes. Sessions are stored only in the device keystore, and a “Not you?” option clears the session at shift change. ### What happens if the signal drops? Actions queue on the device and replay safely without duplicates when the connection returns. The Restaurant app keeps an offline order queue. ### Can staff set their own password on the phone? Yes. First-password setup and forgot-password both work from the phone. ### Do the apps send push notifications? **Yes.** The staff apps on iOS and Android receive push notifications. Contact: sales@bedskey.com · Book a demo: https://bedskey.com/contact/