---
title: Hotel Guest CRM, Loyalty & Online Check-in | bedsKey
description: Guest profiles, returning-guest panel, allergy alerts, loyalty points redeemed on the folio, corporate accounts and online web check-in from the guest’s phone.
canonical: https://bedskey.com/features/guest-crm/
updated: 2026-09-24
publisher: bedsKey (Innovate Solution)
---


# Hotel guest management and CRM

Recognise returning guests and act on what you know about them.

**In short:** Guest profiles, returning-guest panel, allergy alerts, loyalty points redeemed on the folio, corporate accounts and online web check-in from the guest’s phone.

Updated September 2026

## What Guests & CRM does

- **Guest profiles** — contact details, stay history, preferences and notes.
- **Returning-guest panel** — stays, nights, spend and last visit shown beside the booking, where the desk actually looks.
- **Tags and alerts** — mark an allergy as an alert so it leads the panel; tags are shared across the group.
- **Loyalty points** — points earned automatically at check-out and redeemed straight off the folio, with a full statement.
- **Company and travel-agent accounts** — corporate profiles with negotiated rates and credit terms.
- **Online (web) check-in** — guests submit their details and arrival time from a link on their phone; the desk reviews and applies them in one press.
- **Guest search** — find anyone by name, room, phone, booking reference or company.

## Works with

### [Front Desk](https://bedskey.com/features/front-desk/)

Check in a walk-in guest in under a minute.

### [Notifications](https://bedskey.com/features/notifications/)

Keep guests and staff informed automatically.

### [Folio & Night Audit](https://bedskey.com/features/billing-night-audit/)

Every charge, tax and payment on one clean statement — with exact decimal arithmetic.

## Guests & CRM: common questions

### Does bedsKey have a loyalty programme?

Yes. Loyalty points are earned automatically at check-out and redeemed straight off the folio, with a full statement.

### Can guests check in online?

Yes. Guests submit their details and arrival time from a link on their phone, and the desk reviews and applies them in one press.

### Can I manage corporate and travel-agent accounts?

Yes. Company and travel-agent profiles carry negotiated rates and credit terms.

## Related guides

- [City ledger](https://bedskey.com/glossary/city-ledger/)
- [Guest folio](https://bedskey.com/glossary/guest-folio/)

## Run your entire property from one system.

Talk to sales@bedskey.com — we’ll walk you through bedsKey with your own rooms and rates.