Onboarding & support: questions and answers

1. Contact sales at sales@bedskey.com; a dedicated Account Manager is assigned.
2. Discuss requirements: operations, property type and any extra features or services.
3. Receive a customised commercial proposal.
4. Sign the agreement and pay activation.
5. The implementation team sets up and configures bedsKey for your property.
6. Two months of dedicated 24/7 premium support from a Technical Manager.
7. The Technical Manager coordinates any additional requirements.

An Account Manager from your first contact through the proposal and agreement, the implementation team during setup, and a dedicated Technical Manager for the first two months of operation.

The implementation team configures bedsKey for your property after the agreement is signed, and your Technical Manager supports your team from there.

It helps to have your room list and room types, rate plans and seasons, tax and service-charge rules, deposit and cancellation policies, outlets and menus if you run a restaurant, and the staff who need access and their roles.

It depends on the size of the property and the modules you use. Your Account Manager will confirm the timeline in your proposal.

Raise it during the requirements discussion. Your Account Manager and the implementation team will agree what to bring across as part of setup.

Two months of dedicated 24/7 premium support from a Technical Manager, covering setup, training and daily operation.

Yes. Training is part of the Technical Manager's support during onboarding.

Tell your Technical Manager, who coordinates any additional requirements.

Email sales@bedskey.com or book a demo. Existing customers sign in at apps.bedskey.com.