Front desk software for fast, secure check-in

What Front Desk does

• Arrivals, in-house and departures dashboard — today’s work in one view.
• Fast check-in — assign a room, capture guest details and ID, take a deposit.
• Walk-ins — register, price, assign and check in a guest with no booking from one screen.
• Registration card — printed from the details on file; only the last four digits of the ID are printed.
• Room assignment and room move — assign at booking or arrival; move a guest mid-stay with charge continuity.
• Mid-stay room type change — nights already spent keep their rate; only the remaining nights re-price.
• Passport scanning — photograph the passport page and the guest form fills itself; the machine-readable zone is checked against ICAO 9303 and expiry is checked against the stay.
• Secure ID storage — passport and national ID scans encrypted with AES-256-GCM; viewing needs its own permission and every view is audited.
• Automatic document retention — scans and ID numbers deleted automatically after your retention period.
• Early check-in and late check-out — grace period, share of the nightly rate or a whole night — charged or waived with a reason.
• Cancellation and no-show fees — sliding scales per rate plan, quoted in full before the guest cancels.
• Maintenance tickets — report a fault, assign an engineer, and take a room off sale until it is fixed.
• Lost and found register — log, search and close items, linked to whoever stayed in that room.
• Charged and waived report — every fee collected versus every fee waived, with reasons and approvers.