Guests & CRM
Hotel guest management and CRM
Recognise returning guests and act on what you know about them.
In short: Guest profiles, returning-guest panel, allergy alerts, loyalty points redeemed on the folio, corporate accounts and online web check-in from the guest’s phone.
Updated October 2026
What Guests & CRM does
- Guest profiles — contact details, stay history, preferences and notes.
- Returning-guest panel — stays, nights, spend and last visit shown beside the booking, where the desk actually looks.
- Tags and alerts — mark an allergy as an alert so it leads the panel; tags are shared across the group.
- Loyalty points — points earned automatically at check-out and redeemed straight off the folio, with a full statement.
- Company and travel-agent accounts — corporate profiles with negotiated rates and credit terms.
- Online (web) check-in — guests submit their details and arrival time from a link on their phone; the desk reviews and applies them in one press.
- Guest search — find anyone by name, room, phone, booking reference or company.
Guests & CRM: common questions
Does bedsKey have a loyalty programme?
Yes. Loyalty points are earned automatically at check-out and redeemed straight off the folio, with a full statement.
Can guests check in online?
Yes. Guests submit their details and arrival time from a link on their phone, and the desk reviews and applies them in one press.
Can I manage corporate and travel-agent accounts?
Yes. Company and travel-agent profiles carry negotiated rates and credit terms.
Related guides
Run your entire property from one system.
Talk to sales@bedskey.com — we’ll walk you through bedsKey with your own rooms and rates.